Fusion CX - IPO Report

Fusion CX Limited is a Kolkata-headquartered global Customer Experience (CX) and Business Process Outsourcing (BPO) company. Its services include multichannel customer support, technical support, back-office processing, healthcare documentation, virtual assistant services and domain-specific customer experience solutions.

The company generates revenue by delivering CX and BPO services across multiple industry verticals. Telecommunications & Technology is the largest vertical, contributing 43.5% of revenue in Q1 FY27, followed by Banking, Financial Services & Insurance (BFSI), Healthcare, and Consumer & Retail.

The United States is the company's largest geographical market, contributing 84.06% of revenue in Q1 FY27. Its global delivery network spans 13 countries, enabling it to serve clients across international markets.

Fusion CX delivered strong financial growth, with revenue increasing from ₹991 crore in FY24 to ₹1,818 crore in FY26, representing a CAGR of approximately 35.5%.

Profit After Tax (PAT) more than quadrupled from ₹36 crore in FY24 to ₹170 crore in FY26. The growth momentum continued into Q1 FY27, with revenue of ₹490 crore and PAT of ₹56 crore.